Frequently Asked Question
Knock Out® Roses
Open the box immediately and give your plants plenty of water. Do not let plants sit in the box anymore than they have. The need sunlight, water, and oxygen to survive.
You cannot over water your new plants. Water heavily with a hose daily for the first week. Every other day for the second week. Every three days the third week. As needed the forth week and so on. Do not rely on your irrigation system. Irrigation systems are for established plants.
Watering your new plants is critical to the success of the plant. Most plants die within 2-4 weeks due to inadequate watering. If you have a irrigation system you still need to hand water your new plants with a hose. Your irrigation system is only for plants that are established and we will not warranty any plants that are relying on your irrigation system.
For the first 4-6 weeks, hand water your plants using a hose. Give each plant plenty of water until the soil is completely saturated. We recommend 3-5 times per week depending on weather conditions.
Start off every day for the first week. Then every other day the second week and so on.
The best way to check if the plants need water is by sticking your fingers into the soil between the root ball and the existing soil. If it is moist, it is going to be a happy plant. However, if it is dry, water immediately. You can also overwater a plant over time. We only see this problem when you have an irrigation system. If you stick your fingers into the soil and it is muddy for over a week, cut the irrigation off immediately. Overwatering can also lead to death in a plant. It is often called drowning a plant. Too much water will suffocate the plant. For established plants that have drip irrigation, we recommend watering once a week for 30-90 minutes.
If you select Gift Options at time of checkout, you will have an option to leave a message with a To: and From: with a special message.
We will carefully wrap the container with burlap and your gift message will be found on the packing slip.
Gift Trees are one of the most perfect gifts for all occasions!
Our goal is to ship your order as fast as possible. From the second you place your order, we are planning on picking, packing, and shipping your order. After your order has been packed and placed in a Fedex Trailer, it will no longer be able to be canceled and you will be receiving the shipment. There will not be any credit for items that have already been packaged and shipped.
Call us at 1-855-541-7525 or send an email to firstname.lastname@example.org to see if you are eligible to cancel your order. Most orders can be canceled within 1 hour from checkout.
Since we are shipping live plants, timing is critical. Most orders are picked within 12 hours from checkout.
We plan each shipment so that your plants are not sitting in a truck over the weekend. If you are located 4 days shipping from our nursery, and your order is placed on Tuesday, we will hold your order until the following Monday to ship. This delay will guarantee that your plants arrive at the highest quality possible. Subject to the type of plant. ex. Hydrangea.
Plants that specify shipping at different seasons will be shipped when they become available. ex. ships fall
You may also receive multiple shipments for your order. Plants will be packaged in multiple boxes depending on the quantity of your order. Multiple box shipments sometimes become separated during transit and may arrive on different days.
After your order has been shipped, you will receive an email confirmation with a tracking number.
With your fingernail, scratch a small area on a branch of the plant. If it is green underneath the outer layer it is still alive. It may be in shock or still dormant. Give it more time to flush out.
Please take pictures and notify us immediately. Send pictures to email@example.com with your order number to process a claim.
Our claim process must be received within 4 days of receiving your package. We will reship the damaged plant after receiving your claim. If the product we are replacing is out of stock, we will place a credit onto your account for you to order a substitute or wait for the product to be restocked. We have no control over shipping delays or damage to your shipment.
We guarantee that your plants will arrive healthy. All of our plants and trees are inspected for health and quality before we ship them out. If your item arrives damaged or unhealthy please submit a photo to us right away. We will replace your plant if it dies within 4 days of delivery and you contact us and provide a photo within that timeframe. Any damaged brown or yellow leaves from shipping is cosmetic and will not effect the health of the plants.
If your plant dies within 45 days of receiving your order, we can offer you 50% store credit on the price of the plant itself.
If your plant is dormant at the time of delivery, we will replace this item if it does not emerge from dormancy by June 1st. Please submit a photo to firstname.lastname@example.org in order to receive a replacement.
Knockout Roses, Cherry Trees, and many other Trees and Shrubs are very susceptible to Japanese Beetles and also aphids. The best thing to do to prevent any insect damage is to apply a systemic insecticide early in the spring. A systemic insecticide will be absorbed by the root system of the plant and prevent any insect damage. This has do be done early in the spring because it will take time for the product to get absorbed into the root system and up through the plant.
If you were unable to get a systemic insecticide applied in the spring, you can spray a contact insecticide product like (Seven).
Do not apply any systemic insecticides to any edible plants or fruits.
Absolutely! Fertilizer is plant food. Apply fertilizer to your newly installed trees and shrubs at time of planting. Fertilizer contains Nitrogen, Potassium, and Phosphorus which will help the plant develop a new root system, and provide new energy.
Our special slow release fertilizer will keep your plants fed for 6 months.
The United States is classified into different climate growing zones. Each zone has a different average temperature. Most plants can only grow in a specific set of growing zones. Always check to see what your growing zone is before purchasing any plants.
Yes, It is best to prune back in the spring. Take your knock out rose bush down to half its size. It should end up at 10-18" tall when done.
We only ship Full-Size Plants! Our products are ready to plant.
No Mess! Simply Order and its on the Way
Custom packaged and inspected by a Certified Nursery Professional.
Fast Shipping with Fedex Home Delivery