Customer Service

Shipping & Delivery
Each plant we package and ship will carefully be inspected to make sure that you receive the highest quality plant possible, free from insect infestations and disease. All of our plants are living and healthy at time of shipping. There are many factors that affect a plant. Weather, soil conditions, watering conditions, animal and pest damage, etc. Since we are shipping live plants, timing is critical. Most orders are processed within 1 - 3 days from checkout.  On occasion an order can take up to 5 days for processing. We plan each shipment to avoid your plants sitting in a truck over the weekend if possible.  This means orders may be held until the following monday to ensure the shortest ship time. This delay will guarantee that your plants arrive the highest quality possible. Plants that specify shipping at different seasons will be shipped when they become available. ex. ships fall
The Planting Tree Packaging of Trees and Shrubs
You may also receive multiple shipments for your order. Plants will be packaged in multiple boxes depending on the quantity of your order. After your order has been shipped, you will receive an email confirmation with a tracking number. When your shipment arrives, carefully inspect packaging to make sure their is no damage. Open your package immediately and water your plants thoroughly. Watering your plants on arrival is the most critical step to ensuring success for your new plants.
Privacy & Security
Personal information is collected and used only to process and ship your order. We do not sell or use confidential information in any other way. We alre also PCI Compliant. Credit card numbers are locked after entered into the system. We only can view the last 4 digits after processing a transaction.
Refund & Replacement Policy
We ship living products from; all sales are final. In the event a living product is rejected on delivery, we will check to make sure that the product is re-saleable. If the product can be resold, we will refund your account minus a 10% restocking fee. If the product cannot be resold, we will not grant any credit for the returned product(s). There will be no refunds.  If your package arrives damaged, please take pictures of the damaged packaging, your plants, and send to Your claim must be received within 4 days of receiving your package. We will reship the damaged plant within one business day after receiving your claim. If the product we are replacing is out of stock, we will place a credit onto your account to order a substitute or we will refund your order for the product that is damaged. 
Any hardgoods that are not living must be returned within 10 business days with a 10% restocking fee.  Once hardgoods are returned and are resaleable, you will receive a refund.
Our Basic Warranty
Here at The Planting Tree we want to keep everything simple and enjoyable for our customers.  Our warranty process is no different.   If your product dies within 5 DAYS of receiving your order please email us at support@theplantingtree for a replacement.   If you purchase a dormant product and it does not come out of dormancy by June 1st, please email us for a replacement.  We only ask that you submit a photo of your plant for our review.
We do not cover:
  • Neglect
  • Weather
  • Drought
  • Pest or Disease
  • Unopened boxes - please open your box ASAP
  • Material purchased out of Zone

We truly value every customer and want their experience with The Planting Tree to be positive and easy.

Purchased Warranty

If you have purchased our 1-year warranty at time of checkout and carefully followed our planting and care directions after receiving your plant(s), and need to turn in a claim, please send us an email at In the subject line please specify your order number and also attach pictures of your plant. The Planting Tree will replace your plant one time for a period of one year. The Planting Tree will replace your plant not including the shipping fees. Claims submitted after the one year warranty period will not be honored. Shipping address of claim must be the same as original shipping address. Our 1-year warranty will only cover plants planted in suitable growing zones. Once a claim is submitted, we will check your growing zone based on your shipping address for the plant that has perished. Except for indoor plants, warranty will be void if the plant purchased is not suitable for your growing zone.
Order Cancellation
If you would like to cancel an order it must be done within 1 hour of placing your order. We pick, pack, and ship as quickly as possible. Once your order has gone to shipping it cannot be canceled. To cancel an order, please email
Payment, Pricing & Promotions
Pricing is subject to change. We always have weekly sales and specials running. All sales are final. Sign up for our promos!
Viewing Orders
After your order and been processed, you will received an email with the details of your order. You can also log into your my account section for more details about your order.
Updating Account Information
Updating your account information can be done 2 different ways. 1. You can log into your my account page and update your account information(recommended)2. Send us an email at